Phone: 281-554-9783 
Fax: 281-557-4340 

MAILING ADDRESS
Educational Science Co.
PO Box 747
League City, TX 77573

CONTACTING US
BY E-MAIL
For technical or customer service issues, please submit them to our Customer or Technical Service Representatives at Educationalscience@msn.com

BY PHONE - (281) 554-9783
A Friendly Customer Service Representative is available 10:00am - 4:00pm CST Monday - Friday. If a representative is unable to take your call, please leave a detailed message on our answering system and a representative will get back to you ASAP.

BY FAX- (281) 554-9783

LIVE MATERIAL ORDERS
Ordering Live Material (ASAP) VS ordering with Certificate for Live Material

Butterfly Farm live material kits can be ordered with a certificate for the live material or with the live material shipped with kit (designated by the letter "A" (BF200A VS BF200) after the catalog number. All shipments containing live material must be opened immediately upon receipt. We are not responsible for live material that are left unattended. If the livestock that we ship do not arrive alive (they must all be dead), we will replace them or credit your account. You must notify us within 24 hours that your livestock did not arrive alive. We do not guarantee livestock survival after this 24 hour period. Replacement larvae are sent out on a case by case basis. We offer free monarch larvae replacements with the purchase of a milkweed plant.

PAYMENT OPTIONS
We accept the following forms of payment:
Credit cards – MC and Visa. They may be used on our secure server. We also accept Checks and Money orders.

PURCHASE ORDERS
We accept purchase orders by mail or fax only. Purchase orders must be signed by an authorized purchasing agent for the school or institution. All purchase order invoice terms are NET 30 Days. Please read our Sales Tax Exempt policy below. Late payments are subject to 19 % interest rates. New accounts may be required to pre-pay first order prior to our acceptance of a PO.

TEXAS SALES TAX
If you are a non-profit organization, and have a tax-exempt number, it must be put on the invoice if you are located in Texas so sales tax won't be added to your invoice. Any orders shipped outside of Texas are not subject to sales tax. Orders place or shipped within Texas are subject to a 6% Sales Tax.

ORDERING
If your order is received and processed by 1:00 pm CST standard time every effort will be made to get your order out on that day. If placed after that time, it will go out the next day. If you have selected UPS overnight or Second day air, you must CALL customer service by 1:00 CST to help ensure that your order ships the same day.

SHIPPING
After we receive your order it leaves our facility within three working days usually via USPS priority mail (2-3 days). Most orders ship the very next day after they are received. If an item is out of stock we will ship it as soon as it arrives. A delivery confirmation / tracking number will be added to your order, and if you have included an e-mail address on your invoice, you will receive an e-mail confirmation /tracking number via email. UPS overnight and 2-day air is available for urgent orders.

Orders are shipped Monday - Friday. Overnite delivery service isn't available to our International customers.

We have made every attempt to make our shipping/handling fees reasonable. We have elected to set our shipping/handling costs according to the total invoice amount. If you have a concern regarding high shipping/handling charges for an item like milkweed seeds, 1 pound bag----please contact customer service and we will adjust the shipping charges to reflect the actual weight of the item.

CLAIMS AND RETURNS
Before returning anything please call 281-554-9783 for a return authorization number. Packages returned without this RA number cannot be accepted and will be refused.

All claims for damaged goods, incomplete orders, or defective merchandise must be made within 10 days of receiving them. Please include the original box along with the invoice/packing slip. Live material may not be returned.

Please contact us prior to returning the merchandise. You will receive a return authorization number. Please don't return merchandise without obtaining a return authorization number. Educational Science will replace the damaged merchandise once it has been returned. Your merchandise cost will be refunded, if merchandise is in a saleable condition. Please use care when opening boxes. Opened Butterfly farm kits cannot be returned.

NOTE: Shipping/handling cost will NOT be refunded. We reserve the right to determine if an item is in saleable condition.

PRIVACY POLICY
Information Collection, Use, and Sharing

Educational Science is the sole owner of the information collected on this site. Educational Science will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other then as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

INTERNATIONAL SHIPPING
International shipping is limited to the following countries: · Anguilla· Argentina· Australia · Austria · Belgium · Brazil · Canada · Chile · China · Costa Rica· Denmark · Dominican Republic · Finland · France · Germany · Greece · Hong Kong· Iceland · India · Ireland · Israel · Italy · Jamaica · Japan · Luxembourg · Mexico · Netherlands· New Zealand · Norway · Portugal · Singapore · South Korea · Spain · Sweden · Switzerland · Taiwan · United Kingdom If you have questions about product availability or shipping internationally, please contact us. From time to time, other restrictions may apply to international orders. To make shopping easier for you, we recommend you contact our customer service representatives to confirm that we are able to ship a specific item. We cannot ship live material outside of the continental US.

All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws is exclusively the responsibility of the recipient. All orders are shipped FOB Houston, TEXAS. Once we have accepted your order and shipped the product, we will make no refunds and accept returns. Please consult your local country Customs Service and other relevant authorities to confirm that no restrictions or special requirements will apply to your order. We are not responsible for delays or costs resulting from acts or decisions of local governmental agencies concerning the importation of your order.